There are several different types of Workforce Management Software. In general, the software can be divided into three categories: on-premise, hosted, and cloud-based. While on-premises systems are typically installed on your own physical or virtual servers, a cloud-based system requires a third-party service provider. Regardless of which option you choose, the process of implementation will be similar. A business pays an initial provisioning fee and a monthly fee, which covers the cost of the hosting center’s equipment and personnel. Learn More

Flexibility is a Key Benefit of Workforce Management Software

The interface is important to employees. The software should allow employees to self-service and update real-time to eliminate errors. The software should display clean, modern workflows. Training employees for a new workforce management system should be easy and timely, and the software should come with adequate customer support after training. In addition, training and support should be readily available to ensure that everyone understands how to use the program. And once users have the basics down, ongoing customer service is essential to help them navigate and use the system.

Cloud-based or on-premise Workforce Management Software is an excellent choice for organizations that are looking for a solution that can be accessed by multiple employees. Cloud-based solutions are usually more affordable and easier to use for remote workers, while on-premise systems are a great choice for businesses with multiple locations. The main difference between the two types of solutions is the level of customization and cost. WFM software offers a variety of features, and a free trial is available for prospective clients.